Jim Longley - Service Account Manager

Service Account Manager with responsibility for all THIS non-core NHS customers, this includes Hospices, Councils, private health care suppliers, and community interest organisations.

Jim joined the NHS in 2003 following a management role in a private sector IT service support organisation as National Service Manager for fourteen years.

Jim was technical team leader responsible for support to a number of primary care trusts and associated GP practices. His previous experience as a service account manager was focused on a number of primary care organisations, Strategic Health Authority and Mental Health Trust.

The role involves being point of contact with his customers and coordinating requests which require multiple service line involvement. He is also responsible for monitoring service delivery to the customers and providing quarterly feedback on performance against the contract along with our other senior managers.

Jim is ITIL practitioner certified

Jim is married and enjoys golf and the theatre outside of work. 

Chris Love - Service Account Manager

Chris is a Service Account Manager with responsibility for managing accounts within NHS Health Education England, NHS Health Education Yorkshire and the Humber, NHS National Electronic Staff Record Team, NHS Leadership Academy, NHS North of England Commercial Procurement Collaborative and NHS Property Services.

His main responsibilities include ensuring that all elements of the contract are delivered in accordance with the annual work plan and being accountable for all aspects of service delivery.

Chris reports to the Assistant Director of Informatics (Service Delivery) and works very closely with all the SAMS, the Assistant Director of Informatics (Corporate & Operations) and teams within Service Delivery

Chris’s early career was devoted to web technologies where he had responsibility for managing site content and development of an internet based company. He feels that this paved the way for his subsequent roles within the NHS, where he developed an interest for database design and reporting. His first role within the NHS was as a Senior Reporting Analyst for NHS Direct. Within recent years he has been worked as the Administer of the Community & Child Health System for NHS Wakefield. He feels that the role of Service Account Manager has enabled him to broaden his horizons and he is enjoying the challenges that the job presents.

Chris graduated with an honors degree in Business Administration from the University of Huddersfield. 

Julie Motta – Service Account Manager

Service Account Manager (SAM) with responsibility for managing accounts within Primary Care (also has experience of managing Acute and Mental Health Trust accounts). Striving to provide a top quality service at all times main responsibilities include ensuring that all elements of the contract are delivered to agreed service level agreements and ensuring all aspects of service delivery are delivered to the highest standard.
Reporting to the Assistant Director of Informatics (Service Delivery) the role also entails working very closely with all the SAMS, the Assistant Director of Informatics (Corporate & Operations) and teams within Service Delivery.
Prior to returning to the Service Account Management team Julie was the Benefits Realisation Manager for the Electronic Patient Record (EPR) project a joint venture between Calderdale & Huddersfield NHS Foundation Trust and Bradford Teaching Hospital. Prior to that she was Project Manager for the Prime Minister Challenge Fund Project for West Wakefield Health & Wellbeing.

Primarily from a customer services background Julie’s career has included working in the USA as a Hotel Reception Manager, she joined the NHS in 1988 working in a community and mental health trust and held several Information Management roles and a data standards and quality role. She then moved into an I.T role at the former Calderdale Healthcare Trust as a Corporate Systems Manager and then took up the role of Portfolio Manager within the Technologies structure. Following the merger of the various trusts and the formation of The Health Informatics Service she accepted the role of Service Desk Manager where again she was able to focus on customer service which was enhanced by the acquired technical skills.

Julie’s key skills are: Service Support & Delivery, Service Improvement, ITIL (a qualified ITIL Manager), Project/Programme Management (Prince2). MSP (Managing Successful Programmes) Practitioner.

Away from work she likes to spend time with her family, enjoys cooking, Zumba, Pilates and is a qualified scuba diving instructor. In the past she has spent time travelling and working in other countries (Spain, Middle East, Germany and the USA) and would love to have the opportunity to travel again.

Debbie Hunter - Service Account Manager

Debbie’s background has predominantly involved a career in management, education & training and customer service. She joined the NHS in 1996 after 10 years working in retail, in the DIY industry. Since joining the NHS, Debbie has worked in an Acute, Mental Health and a Primary Care Trust. Following the formation of The Health Informatics Service (THIS) she accepted the role of Primary Care Lead and progressed to become Education, Training & Development Manager with responsibility for the design, development and delivery of Desktop and Clinical Systems training across Primary and Secondary Care.

More recently Debbie accepted the role of Programme Management Office Manager working closely with Project Managers and Change Specialists aligned to the delivery of the Modernisation Programme within Calderdale & Huddersfield NHS Foundation Trust.

Debbie now manages the secondary care customer accounts; this includes Trusts throughout the UK who have implemented the X-Labs, National Pathology Exchange solution. She will be the point of contact for her customers ensuring service excellence with the support of Corporate and Operational teams within THIS.

Outside of work Debbie is married with 3 children and has recently completed a Certificate in Strategic Management and Leadership.