THIS works with you – not just for you!

THIS aims for all of its customers to be completely satisfied with the service they receive.  So we put quality customer service at the very heart of everything we do.

Every one of our customers has a dedicated Service Account Manager whose role is to work in close partnership with the customers, not just for them!

We’re always delighted when our customers feel we have achieved these customer service objectives.

Here are just a few of the things our customers have said about us...

I would like to congratulate you on being chosen to receive recognition, as part of the SHA Employee Recognition Scheme, for the work you are doing for the SHA. Your colleague tells me they have always found you courteous, helpful, friendly and find nothing is too much trouble. They were particularly impressed in how you dealt with the problems that arose when staff moved from floor 1 to floor 2 at Blenheim House, how you dealt with them in a professional friendly and knowledgeable way. Thank you for your hard work and the commitment you have shown to the SHA and your colleagues, helping us to ensure that we do the best we can for our communities and our patients.
Ian Dalton
Cluster Chief Executive, NHS North of EnglandCluster Chief Executive, NHS North of England
Abdullah Zahoor Senior IT Officer

I am e-mailing to say thank you for the swift, efficient service we have received today in moving our scanner to another location within the office. This was only logged as a job on Monday and Andy came today at the requested time.
Liz Williams
District Nurse Admin Assistant

Just wanted to say thanks for your patience and help today after the migration yesterday. There have been a few small problems but you have managed to sort them out quickly for us. It has been much appreciated by all the Team.
Pauline Heseltine
Dental Administration Team Leader
Mid Yorkshire

Just wanted to let you know how helpful Nico has been recently. Not that he isn’t usually great but this past week he has been invaluable. As you know we are changing from ATL to OLM and this is go live. Nico and Deb have worked really well. Nico has been flexible and accommodating and as always good humoured.
Bev France
Head of Training
Calderdale and Huddersfield NHS Foundation Trust

Absolutely SPOT ON VERY QUICK SERVICE, Cannot fault it, keep it up!
Connie Oldham
Clinical Educator
St James University Hospital