Established in 2004, THIS is hosted by the Calderdale and Huddersfield NHS Foundation Trust and is a well-established and mature brand employing over 220 members of staff providing services to 40 separate care organisations across a wide geographical area.
Mandy joined the NHS in 2009 as Chief Operating Officer of The Health Informatics Service (THIS), following a successful career with the retail company Marks and Spencer, where she worked in a number of senior management positions in many regional and flagship stores across England, completing her retail career in Harrogate, as the Store Manager in 2009. Mandy was initially engaged by THIS to drive standards around service excellence by establishing positive relationships with all clients at all levels using her knowledge from the retail sector to improve commercial acumen, market awareness and customer service.
In February 2015 Mandy was appointed Managing Director of THIS, her ability to learn and adjust to a rapidly changing environment has without doubt been an integral part of the continued success of THIS and the successful delivery of one of the biggest modernisation programmes in Europe. Mandy has also been recognised as a Master of Science by Leeds University having successfully completed a course of study in Health Informatics having graduated in 2015.
Mandy was awarded CIO of the Year in 2019 at the Digital Health Awards where the winners were peer-voted by the 3,500 NHS Digital Health Leaders.
Luke joined the Trust at the start of 2020 as the Director of Digital Transformation and Innovation. He comes with experience in multiple public sector organisations at a local and national level.
Starting his career in IT as a Process Improvement Manager deploying digital solutions to improve process, he moved into delivering larger IT Infrastructure Project and Digital Transformational Projects/Programmes. He has a range of professional qualifications from Lean Six Sigma Green to PRINCE 2 Practitioner and Agile Project Management. Luke brings experience of different project methodologies, change management and digital knowledge.
As Director of Digital Transformation and Innovation, Luke is responsible for the delivery of the Digital Strategy. His main focus will be the implementation of the Strategy ensuring the broad portfolio benefits. He is also responsible for the organisation actively horizon scanning and to be at the forefront of what future technologies can benefit the organisation.
Peter Joined the NHS in 2019 as the Commercial Director of The Health Informatics Service (THIS) following a successful career in commercial development within the health and leisure industry. With over twenty years’ experience in the industry, Peter has worked within all aspects of public and private health club and trust environments. Working at senior level at large trusts such as Sheffield International Venues, Barnsley Premier Leisure and more recently Head of CRM for Oldham Community Leisure, Peter brings a deep knowledge of all aspects of sales, marketing, IT software and customer service management, whilst maintaining a real-world practical approach to his work.
As Commercial Director, Peter is responsible for the day to day operational effectiveness of THIS and the operational management of all customer facing services and internal functions. His main focus will be on implementing strategies that will drive revenue and ultimately business growth including developing and managing digital marketing campaigns whilst ensuring that all resources associated with the successful delivery of these strategies are in place.
Rob has been part of the NHS for over 17 years following a career in the armed forces and a couple of years working with two of the largest private sector network providers in the UK. During this time, he has amassed a very broad range of skills and knowledge through experience, professional development and academic study. He has a range of qualifications including ITIL v3 Practitioner in Service Improvement and Strategy, an NVQ Level 8 in Strategic Management and an MBA from the University of Huddersfield. Rob started his time in The Health Informatics Service managing the technical teams before moving into operational management as Head of Enterprise Services and Deputy Chief Operating Officer.
As Director of Digital Services, Rob continues to lead the operational functions of THIS including end to end technical support, Professional Services (including IG, Web Development, Training and Project Management Office) as well as corporate functions with responsibility for Governance, Risk, Compliance, Workforce and ISO. Rob was also Programme Director with responsibility for transition into business as usual during the recent implementation of Cerner Millennium EPR across two acute trusts, CHFT and Bradford Teaching Hospitals NHS Foundation Trust. More recently he is leading a successful interoperability project providing a real time view of patient data across primary and secondary care in the system of choice rather than via a portal with a view to expand this to adult social care and mental health, a first within the UK. Rob has recently undertaken two programmes around strategic leadership in a crisis and compassionate leadership in practice to further his knowledge around operational leadership in a healthcare environment. He has an interest in organisational development and is focused on the importance of understanding healthcare and its relationship with digital.
Julian graduated from Liverpool Polytechnic in 1991 with a BSc (Honours) in Applied Statistics and Computing. Following 2 years as an Information Officer in Costing and Contracting at Leeds Health Authority, Julian joined the then Huddersfield Trust in 1995 as an Information Analyst within the Finance department. Whilst in this role he completed his Certificate in Health Service Management. He transferred into the Information department in 2000 and has been with The Health Informatics Service since its inception. In 2007 he became the Head of Information – Secondary Care and in August 2011 was appointed into his current role. Proud to be a member of the recently formed Association of Professional Healthcare Analysts; in recent years Julian has presented nationally to Healthcare Forums on the Calderdale and Huddersfield NHS Foundation Trusts move towards increased self-sufficient Information provision via the business intelligence platform Qlikview.
The Business Intelligence and Corporate Information and Data Standards teams support all areas of Performance and Management Information for CHFT. Team members, many out-posted to the Trusts divisional structure have a wealth of NHS Business Intelligence experience covering key areas such as capacity and demand planning, quality and performance management frameworks and mandatory returns / data set provision. Following the Trusts successful Cerner EPR deployment in 2017, the team has been regularly sought for their advice and learning by other trusts Information departments, being recommended by NHS Improvement following the success in maintaining reporting post implementation.
The Clinical Coding Team structure includes both a qualified clinical coding trainer and auditor. In recent years the considerable investment in clinical engagement regarding clinical coding practice and improvements in standardisation of clinical documentation has seen considerable improvements in clinical coding key performance indicators.
Keith joined the NHS over 15 years ago following a technical career in IT outsourcing working on a number of blue chip accounts for two of the largest international IT providers. During this time Keith worked across all technical aspects of those accounts from helpdesk to technical architecture. He has a range of qualifications including ITIL, Prince2, MSP and various technical qualifications. Keith began his career as a technical manager in the NHS as part of a health informatics service which became The Health Informatics Service. Moving on from that role, Keith has worked within the senior levels of THIS from its inception as a Senior Portfolio Manager and Programme Manager before becoming THIS’ CTO (Chief Technology Officer).
As CTO, Keith provides strategic direction for THIS’ technology investment and programme/project portfolio either on behalf of it’s host organisation (Calderdale & Huddersfield NHS Foundation Trust) or customer organisations, primarily focusing on infrastructure, Cloud and Internet First and having responsibility for THIS’ Cyber Security function. Alongside these primary focus area’s Keith is actively engaged in the host organisations Digital Health Team and its reconfiguration of services programme.
Our Service Account Managers (SAM's) work with specific organisational areas to ensure the best level of knowledge is provided. Feel free to see what each SAM manages and get in contact to find out how they can help you.
Chris manages accounts for:
Craig manages accounts which include:
Debbie manages accounts which include Trusts that have implemented National Pathology Exchange (NPEx).
Jim Longley manages accounts for Non-Core NHS customers which include:
Julie manages accounts for:
We support over 40 separate organisations throughout the UK and we'd love to add you to the list! See how we can help you too.
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