Programme Management Office - PMO
Our Programme Management Office (PMO) provides a host of professional services to help health and care organisations deliver against their digital strategies and ambitions.
These include programme/project management, business analysis/change management and project support.
We have a comprehensive and successful history of working throughout sectors and across a varied customer base with diverse portfolios.
Our experienced team have backgrounds ranging from technical IT to clinical and has the skills to meet the needs of our customers.
We are agile and work flexibly, always focusing on developing strong partner relationships with our stakeholders. Our core objective is to always work collaboratively with clients.
All of our project managers are qualified in PRINCE2 and use this as a tailored framework and methodology for all projects with our customers. We also have programme/project managers qualified in MSP to support larger portfolios of work.
Discuss your requirements
Not sure which services you require? Our team is here to help. We reflect NHS values of professionalism, service and accessibility. We are here to explain options, provide solutions and serve diverse clients. You’re guaranteed a friendly welcome, expert advice and ongoing support. Get in touch for more details.
Our proven track record
Our implementation history includes technical orientated projects such as Automatic Number Plate Recognition (ANPR) and Electronic Controlled Drugs Registers (eCDR).
It includes complex clinical system implementation such as Viewpoint and optimisation across health and social care settings.
We have also managed large programmes of work that require construction to make way for new technology such as the Pharmacy Robot.
THIS PMO has a very strong reputation across the region and has been involved in regional projects in West Yorkshire involving multiple stakeholders and strategic partners.
Beyond West Yorkshire there have been deliverables working with the Strategic Clinical Network within the Greater Manchester (GM) ICB, with whom we’ve now been working closely with for three years.
Led by our Project Manager Joanna Gadd, this has included supporting programmes by undertaking research and analysing data to develop reports that demonstrate gaps and service needs in the GM health system.
This is what the client has had to say: “Greater Manchester and Eastern Cheshire Strategic Clinical Networks have partnered with The Health Informatics Service since 2022.
“In that time, (Key Account Manager) Buzo Mialazi and the team have been very responsive to our requirements, and quickly identified Joanna Gadd, an experienced project manager, to work with us in various areas – palliative care, maternity, cardiac and respiratory.
“We regularly have review meetings, to ensure we are on track, and the PMO team is a great resourcing solution for all capacity issues. We would highly recommend them to anyone considering using their service.’
Governance
We will provide agreed governance for programmes and projects to ensure there is a framework where decisions and key deliverables are managed, and roles and responsibilities clearly defined.
We produce and maintain all documentation to monitor the project and programme performance to ensure we deliver projects on time, and to budget.
Risks and issues are monitored with agreed mitigation and tolerances developed with you to ensure the project can progress to the agreed plan, led by the project manager who will work with you to identify key milestones and benefits, which will be developed into key project documentation with robust reporting and monitoring.
How we can support you
The PMO team can work with you from conception all the way through to delivery and the post implementation benefit review.
If you have an idea for a digital implementation from system upgrades to new technology and equipment, we can support you to develop the concept and make it a reality though our skills, experience and knowledge.
We can assign the most appropriate project manager to support you who will take the pressure away from you and manage the day-to-day activities.
Benefits of a PMO include:
- Able to look holistically across the project.
- Support you to align projects against your digital strategy.
- Support you to optimise your resources.
- Set up governance to manage risk and support decision making.
- Facilitate a culture of sharing knowledge and learning.
- Develop robust reporting mechanisms.
- Act as the first point of contact for stakeholder engagement.
- Support you to develop a communication strategy.
- Support you to realise benefits and undertake a post project retrospective
Here is a selection of projects delivered across our customers
SDEC (Same Day Emergency Care)
This piece of work commissioned SmartCo to deploy new model content into our Cerner EPR.
The aim was to implement a system which allowed the recording of real time events and results into the electronic system so that they could be easily monitored throughout the patient’s SDEC journey.
What we achieved:
- Bringing the SDEC areas into alignment with the emergency department (ED) in terms of tracking real time information including patient journey through SDEC and capacity management etc.
- Streamlining transfer of patients, enabling sooner treatment, and reducing further complications.
- Providing the ED/others access to realtime information rather than them having to locate paper notes.
Medicine cabinets
Over a two-year period, 11 Omnicell electronic medicine cabinets were installed within CHFT departments including A&E, maternity, pharmacy and ICU.
The benefits of storing controlled drugs and medications in fingerprint-access electronic medicine cabinets - rather than locked cupboards - has resulted in multiple improvements in patient safety, and medicines cost savings.
It’s benefited staff by reducing time spent looking for keys to medicines cupboards and completing the controlled drugs registers.
The cabinets also reduce the opportunity for errors in the medical administration process.
InTune
The project’s primary objective was to migrate all active devices from Sophos to Microsoft InTune maintaining the ability to remotely wipe and manage mobile and medical devices.
What we achieved:
- Being in a position to remotely manage mobile and medical devices past July 2023.
- Ensuring THIS and our customers are compliant with DCB1596, the DSP Toolkit and Cyber Essentials.
- Securing all tenant data accessed by personal and corporate devices for THIS and our customers.
- Being in a position to support BYOD devices to help facilitate future projects, for example Medical Bleeps.
MedITEX system in Yorkshire Fertility Service (YFS)
The project was to implement E-Consent for Yorkshire Fertility Service using a new system that will interface with YFS EPR MedITEX, thus allowing patients to consent electronically.
Appointments Mpage
The project aimed to design and implement the MPage overdue appointment solution thus allowing the Trust to consolidate the prioritisation process within Cerner.
The last objective was to design and implement functionality that would run automatically and populate the MPage fields with new overdue appointments, removing the need to extract data from various sources.
New ED HRI
Calderdale and Huddersfield NHS Foundation Trust (CHFT) commissioned building a new Emergency Department at Huddersfield Royal Infirmary.
Our project's focus was to ensure necessary IT works and equipment installations were complete before the opening date. This included networking, telephony, and IT hardware (workstations, monitors, printers).
Contractors were originally handing over the new building to CHFT in August 2023, but due to issues with water treatment, the opening date was delayed by eight months. The primary objective of enabling IT works in the new ED was complete for the opening date of 22nd May 2024.
Parkside Medical into Horton Park – SystmOne Merger - Bradford
The objectives were as follows:
- Merge the SystmOne unit of Parkside Medical into Horton Park Practice.
- To provide IT support and guidance through the merge & procurement process.
Deliverables of the project included:
- To provide new opportunities for improving patient care.
- To share resources such as facilities as well as administrative work and clinical activities
Spectrum
A HMP decommissioning project for Spectrum aimed to facilitate the transition of IT services at HMP Lancaster Farms, HMP Preston, and HMP Kirkham following the arrival of a new supplier PPG in April 2024.
With PPG assuming operational responsibilities, all IT infrastructure previously managed by Spectrum required systematic decommissioning to ensure a smooth transfer and mitigate security and operational risks.
The decommissioning was executed efficiently, ensuring a secure transition from Spectrum to PPG with minimal operational impact.
The key activities that were focused on throughout the project were: asset auditing, data security, equipment removal and disposal along with stakeholder communications enabling a successful transition.
Spectrum
A HMP decommissioning project for Spectrum aimed to facilitate the transition of IT services at HMP Lancaster Farms, HMP Preston, and HMP Kirkham following the arrival of a new supplier PPG in April 2024.
With PPG assuming operational responsibilities, all IT infrastructure previously managed by Spectrum required systematic decommissioning to ensure a smooth transfer and mitigate security and operational risks.
The decommissioning was executed efficiently, ensuring a secure transition from Spectrum to PPG with minimal operational impact.
The key activities that were focused on throughout the project were: asset auditing, data security, equipment removal and disposal along with stakeholder communications enabling a successful transition.
Find out more about our other services
Bespoke Service
In addition to our core services of digital health solutions, we offer bespoke services and can tailor our solutions to each customers’ needs. We can combine a number of services into a package, discuss other service solutions that your organisation may benefit from, including new innovations and collaborative projects. Contact us to discuss your requirements.
Request a free consultation
Want to know more? We offer face-to-face or online demonstrations of our services along with brochures and other information resources to suit your needs. Get in touch to see how we can help.
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Case studies and insights
As a leading digital healthcare organisation with proud NHS links, we believe in sharing insights into the work we do, the issues our clients face and the latest developments in our field. View all our case studies and insights.
What our customers have to say
“THIS have provided Spectrum Community Health with quality service for over 10 years. They consistently strive to meet our IT needs and digital ambitions in a supportive partnership approach.”
Sharon Hardcastle
Director of Finance, Spectrum Community Health CIC
Judy has asked for Spectrums thanks to be passed on to the Service Desk and all support staff for the efforts we are going to help and support them.
Judy Threlfall-Sykes
Head of Digital, Spectrum Community Health CIC
“Really want to thank Daniel P for all his help, he was really patient and helpful. Clearly communicated what he was doing and that he would contact me back to test that things were working.”
CHFT
"Problem quickly resolved and gave information about how to resolve in the future.”
Wakefield CCG
Who we work with
Supporting organisations throughout the UK
Across the UK, we work closely with NHS and healthcare organisations in many different locations. From our roots in Yorkshire, we support clients across England, Scotland, Wales and Ireland.
Examples of our NHS clients include London’s Great Ormond Street Hospital and hospital trusts in Southampton, Oxford, Cambridge, Nottingham, Derby, Birmingham, Liverpool, Manchester, Middlesbrough, North Tees & Hartlepool, Newcastle Upon Tyne, Edinburgh, Lanarkshire and Glasgow.
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