Digital Health Education, Training and Development

Digital ETD continue to provide the necessary clinical system training, as part of each Project implementation and as business as usual (BAU) training and has extensive experience in providing on-going support for clinical systems to many healthcare organisations for both local and national projects. The team has considerable experience in understanding key processes and pathways in both Primary and Secondary care. THIS work closely with customer organisations on clinical system optimisation projects to ensure clinical services are making the most of functionality available whilst ensuring the system supports best clinical practice. A programme of learning opportunities is always agreed to ensure that the training programme meets customer needs, and all training can be tailored to include workplace training, tutor led classroom-based training, 1:1 tutorials, e-learning packages and accompanying materials.

These are the following clinical systems delivered with product specialist expertise availability:

As part of the existing provision, the service delivers the following elements:

• Induction training
• Tutor led classroom-based training and online sessions via Microsoft Teams for new starters across 2 fully equipped IT Training Rooms (CRH and HRI)
• Lunch time EPR Masterclass sessions for existing and new staff
• Training to staff on all aspects of their clinical systems via workplace training
• Supporting the change team on site and with their agenda
• Bespoke training identified through clinical networks and delivered to specific staff groups
• eLearning packages and programmes developed in house using the latest software
• Clinical system optimisation identified with Service leads, Practice Managers and Palliative Care Leads working collaboratively with clinicians with a view to improving the performance, usability, efficiency, and outcomes of the digital systems used

Our expert-led sessions ensure staff gain the confidence and competence to use these systems effectively by reducing errors, improving workflows, and enhancing patient care.

Case Study Prince of Wales Hospice 

The Primary Care Team branched out further in implementing SystmOne in the regional Hospices. Outstanding performance and results were gained when SystmOne was implemented to the Prince of Wales for their InCare, Bereavement and Wellbeing services. This was a direct result of taking them through an in-depth Business Change and optimisation exercise which resulted in a scheme of work. The team exceeded their objectives in product development and customer service.

The team introduced new strategies, processes, and products that drove significant impact. In addition, they delivered high-quality end user training consistently throughout the year, ensuring sustainable success. The team managed effective communication well, by working exceptionally well together, with open, transparent, and consistent communication channels that ensured everyone was aligned and informed. Cross-functional collaboration was achieved by working seamlessly with other teams and departments, demonstrating the ability to collaborate across different areas of expertise to achieve a common goal.

The organisation benefitted from time saving to cost saving efficiencies. Accurate data could now be interrogated and used for clinical purposes by clinicians in a timely manner. The team demonstrated exceptional strategic planning, anticipating future trends, and adapting their strategies to address emerging challenges.

SystmOne is widely used within the Trust for Community services ranging from Integrated Nursing, Intermediate Nursing, MSK to Acute and Planned Care to name but a few (20 services in total).

Digital ETD support the Community network by:

• Developing and improving the use of SystmOne in line with standard ways of working and clinical processes
• Ensuring accurate data quality standards are maintained.
• Oversee and support optimisation and development of SystmOne
• Assist in time limited Projects and carryout baseline reviews of existing processes to allow the redesign of the services and processes.
• SystmOne configuration including the creation of Clinical Templates, Letters; Forms, questionnaires, and Care plans
• Provide specialist knowledge, configuration, training, advice, and guidance on matters relating SystmOne.

Most recently the team were highly constructive in developing and supporting the Virtual Ward Project within the Trust, particularly in the development of the care and treatment plans which required a quick turnaround. This allows patients to get hospital-level care at home safely and in familiar surroundings, helping speed up their recovery while freeing up hospital beds for patients that need them most.

With a successful go live the team currently support and maintain the on going progress of the Virtual Ward.

Digital proficiency starts with mastering everyday tools. The Microsoft Office Specialist accreditation equips healthcare workers and admin teams with certification-level skills in Microsoft 365 Apps, Office 2019 and Office 2016.

• Excel Associate (data analysis, reporting, dashboards)
• Word Associate (documentation, templates)
• PowerPoint Associate (professional presentations)
• Outlook (email and scheduling)
• Teams (collaboration and virtual care)
• Word Expert & Excel Expert

Digital ETD are the MOS provider for the Yorkshire & Humberside Skills Development Network (SDN), and we have had over seventy registrations and twenty-one successful completions since 2023. The MOS accreditation is also offered to our internal and external customers.

Whether it is basic IT literacy or advanced digital workflows, we also provide tailored IT training through our Open Learning sessions, endorsing the Digital Learning Solutions eLearning Programme and delivering bespoke classroom sessions. Upskilling our workforce in Microsoft tools boosts productivity, data literacy, and professional development.

This workstream is led by the eLearning Developer Lead and incorporates the end-to-end development of digital learning experiences tailored to specific educational or training goals. It includes instructional design, multimedia content creation, platform integration, and quality assurance. The process typically starts with defining learning objectives and user needs, followed by storyboarding, scripting, designing interactive elements, and producing audio/video content. Tools such as Articulate Storyline, Adobe Captivate and Learning Management Systems (LMS) are often used to deliver engaging, accessible, and scalable eLearning solutions.

To date the following eLearning Programmes have been developed and implemented successfully:

• EPR (Oracle Health) eLearning Programme comprising of clinical and non-clinical courses which are job role based, interactive and includes and e-assessment.
• EPR (Oracle Health) Bitesize videos
• Nerve Centre eLearning Programme, this eLearning is now mandatory for all new starters
• Electronic Controlled Drugs Register (eCDR) is a digital system used by the Trust to manage controlled drugs (CDs). The eLearning was successfully completed in June this year and is awaiting Education Committee sign off.
• Medicines Management eLearning, the existing regional eLearning package had not been updated, and some aspects were factually incorrect. A decision was made to develop the modules in-house which have been developed and rigorously tested over the last two years.  As a result, there was a successful go live in July.  

Whether it’s onboarding new staff or rolling out a system-wide digital transformation, our eLearning solutions make training more accessible and effective.