We take our duty to protect personal information and confidentiality very seriously and we are committed to comply with all relevant legislation and to take all reasonable measures to ensure the confidentiality and security of personal data for which we are responsible, whether computerised or on paper.
We gather and use certain information you provide in order to deliver products or services and enable functionality. This is gathered when you submit information to us.
We also collect information to better understand how visitors use this website to present timely and relevant information to them. This is done through the use of cookies.
Key details of the Privacy Policy
The website privacy policy describes how this.nhs.uk makes use of the information you give when you use this website.
If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.
This policy is updated from time to time to reflect any changes. The latest version is published on this page. This website privacy policy was updated on: 04/07/2025.
If you have any questions about this policy, please email webteam@this.nhs.uk or write to us at: Unit 13, Ainley Bottom, Ainley Industrial Estate, Elland, HX5 9JP.
What information is being collected through personal submission and how do we collect that
When you submit a contact form on this website, we collect the information you provide (such as your name, email address, and message). This information is used only to respond to your enquiry and is not stored longer than necessary. Form submissions are stored temporarily for up to 30 days to ensure they are processed. After this, the data is deleted. Emails may be retained until your enquiry has been resolved. In some cases, a third party may be used to process any requests for information.
We use Campaign Monitor to manage our mailing list. No cookies are stored when viewing or filling in the form. Your data is only used to manage your subscription and will not be shared. When you sign up, your information is processed by Campaign Monitor. You can read Campaign Monitors' privacy policy for more information.
What information is being collected through cookies and how we use them
We use cookies for our analytics procedure, which is classed as observed data, to track demographics and movements through our site online.
We also partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products and services and online activity. Additionally, we use this information for site optimisation, fraud and security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
Please see our cookie policy page for more information on cookies and how we use them.
Who is collecting this information and who is your information being shared with?
We, The Health Informatics Service as the data controller and processor, are collecting this information with your consent and will only share your information with Calderdale and Huddersfield NHS Foundation Trust, whom host us. If information is requested via our website, then a third party may be used to assist in the completion of this request.
We promise we will never share your details with anyone other than those who process data on our behalf.
We are: The Health Informatics Service.
Our registered office is Unit 13, Ainley Bottom, Ainley Industrial Estate, Elland, West Yorkshire, HX5 9JP.
Our Data Protection Officer is: Helen Holt, helen.holt@this.nhs.uk, 07748 623531.
A paper copy of this privacy notice can be requested by contacting the Data Protection Officer.
Why is this information being collected and how will your information be used?
Your information will only be used to process your request and contact you back if the situation warrants a response.
Subject Access Request
Under the UK GDPR, you have the right to request access to the personal data we hold about you. This includes information such as your name and email address. If you wish to make a subject access request, please email accesstodata@cht.nhs.uk.
Links from our site
Our website may contain links to other websites.
Please note that we have no control of websites outside the this.nhs.uk domain. If you provide information to a website to which we link, we are not responsible for its data protection and privacy.
Always be wary when submitting data to websites. Read the sites data protection and privacy policies fully.
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