IT Operational Support

We offer a range of IT Operational Support solutions. Take a look through to see how we can help you. 


Collaboration is the fast and efficient way of working, utilising all the technology available to us. 

Data Centre Support & Infrastructure

  • 24/7 ‘Tier 3’ Data Centre, hosting robust industry leading on-premise storage and data back-up solutions managed by an experienced team. 
  • A dedicated back up and storage solution architect to ensure system storage, email archiving and file recovery is available and managed securely, consistently and reliably.

Network Support

  • Over 15 years’ NOC experience of supporting LAN and WAN services across the local healthcare community within West Yorkshire and beyond.
  • Specialist skills in a number of areas including Wi-Fi, COIN, HSCN, N3, Firewalls, VPN and IPT/VC from the  market leading manufacturers including CISCO.
  • 24/7 monitoring across all network connectivity triggering a response/resolution to an issue often before the customer is aware.
  • Supporting the local Community of Interest Network (COIN) providing connectivity across all  healthcare settings irrelevant of any organisational boundaries supporting digital services.
  • Migration onto a HSCN (Health and Social Care Network) platform in line with NHS Digital guidelines  and supports GovRoam across customer networks.

Service Desk

  • Single Point of Contact (SPOC)
  • First-time resolution (fix)
  • Supporting numerous NHS organisations with approximately 32,000 service users
  • with over 30 experience
  • First line analysts and facilitators
  • SLA monitoring
  • Ongoing communication until full resolution

Active Directory Management

Extensive knowledge of AD services, managed in accordance with strict permission based access standards, providing each service user an authorised role based unique account.

Cyber Security Services

Protecting your organisation has never been so important. The threat to your cyber presence is increasing each and every month, Cyber Criminals operate 24/7 on a global scale.

The Internet of Things (IoT) is putting more and more of our lives into the ‘cloud’, often with no security, to hosting companies in countries that have different values and laws. Time to rethink?

Professional Services

We offer a range of Professional Service solutions. Take a look through to see how we can help you. 

Programme & Project Management

  • Experienced PRINCE2 qualified Project Managers
  • Planning, delivery and implementation of your new policies, systems and services
  • Managing Successful Projects (MSP) qualified Programme Managers to support full lifecycle programme delivery
  • Full Programme Management Office (PMO) service
  • Good stakeholder relationships that endure and continually promote a project culture dedicated to  successful outcomes

Registration Authority

  • Management and administration of the Registration Authority or RA process to access national systems 
  • Granting appropriate access via users and sponsors
  • Smartcard issue and support

IM&T Training - Clinical Applications

  • Trainers with recognised teaching qualifications
  • Experienced in both Primary and Secondary Care
  • Clinical Systems Training
  • Workplace training
  • Tutor led classroom based
  • 1 to 1 training packages
  • e-learning packages
  • Training guides and documentation
  • Learning Needs Analysis
  • Business Change for comprehensive training service
  • Information / Data Quality for comprehensive training service
  • Tailored training to suit your business requirements

IM&T Training - Desktop Applications

  • Experienced IM&T Desktop Trainers all with Certificate in Education qualification or higher
  • Trainers with a range of IT qualifications
  • Training suitable for all levels from beginners to advanced
  • Tutor supported self-study sessions to improve skills, solve problems or work towards a qualification, using e-learning and training materials
  • Microsoft Certified Trainers

Information Governance

  • Award winning Information Governance Service
  • Advice and support to ensure that you handle personal and corporate information legally, securely, efficiently and effectively
  • The team hold ISEB qualifications in Data Protection, Information Security, Risk Management and Freedom of Information
  • All of our services are externally certified to Information Security Management System standards ISO/IEC 27001
  • Information Governance, Information Security, Health Care Management and Teaching
  • We work extensively in the Public  Sector, Voluntary Sector and the Private Sector and particularly in Health and Social Care
  • We provide Consultancy, Training and Learning Products for the whole of the Information Governance arena, including: Freedom of Information, Data Protection & Confidentiality, Environmental Information  Regulations, Information Security, Senior Information Risk  Owners, Caldicott Guardians, Privacy Impact  Assessments, Information Asset Owners & Administrators, Data Flow Mapping, Records Management, Data Quality, IT security, anti-virus assurance, internet filtering and reporting

Read the Inter-Agency Information Sharing Protocol.

Microsoft Office Specialist (MOS)

  • Globally recognised qualifications
  • Become a Microsoft Specialist
  • Access to a team of highly skilled and experienced trainers
  • Self-paced learning either in the work place or at home
  • Tutor support available
  • Immediate access to your results
  • Practice exams available

Web and Design Services

We offer a range of Web Development and Design solutions. Take a look through to see how we can help you.

Web Development

Our Web Development Service has established a reputation for developing high-quality websites. Built on a solid foundation of enterprise-ready, open-source platforms and years of supporting NHS customers, our knowledge and experience in the healthcare domain is difficult to come by in the private sector.

Design Services

Long established in helping products and services stand out through smart and engaging content and design. Allow us to turn your ideas into the successes you envisage them to be.

Information Services

We offer a range of Information Service solutions. Take a look through to see how we can help you. 

Business Intelligence Consultancy

Our Information Services have established an excellent reputation in the provision of a proactive business intelligence service, with a proven track record of timely delivery, accuracy and innovative presentation. As employees of the NHS our analysts have many years experience of working with clinical data across all care settings and have expert knowledge of NHS data standards.

Clinical Coding

We recognise that high quality data is crucial for informing strategic and local decisions for capacity and service planning as well as understanding clinical performance and outcomes. Equally, accurate payment made under Payment by Results is dependent upon high quality data and high quality data is dependent upon highly skilled clinical coders and a robust programme of clinical coding audit

THIS Knowledge Portal

Designed by our NHS informatics professional staff that understand the BI (Business Intelligence) requirements of yourself and your organisation. We have been developing and refining a suite of NHS Acute Trust web based models to support our mid to long term strategy for the BI provision in Acute Trusts. 

Ready to work with us?

We'd love to help you reach your IT goals, get in touch today to speak to us.